Icd11 Privacy Policy — User Data Protection
This policy explains how icd11 collects, uses, stores, and protects the personal information of users on our Malaysia platform.
What information do we collect from you?
When you register and use the icd11 platform, we collect the following categories of information:
- Account information: Full name, email address, phone number and date of birth provided during registration.
- Device and browser information: Device type, operating system, browser type, IP address and other technical data transmitted automatically when you visit our platform.
- Payment information: Transaction details in MYR (RM), including deposit and withdrawal methods. We do not store full card numbers — all payment processing is handled through recognised, secure third-party channels.
- Usage data: In-platform activity records such as games played, bets placed, session duration and transaction history.
- Cookies: Session data and user preferences stored locally to enhance your experience on the platform.
All information collected is intended to support platform functionality, maintain account security and comply with applicable legal requirements in Malaysia.
How is your information used?
Icd11 uses the information collected for the following purposes:
- To process account registration and verify user identity.
- Providing, maintaining and improving platform services.
- Securely processing deposits, withdrawals and transactions in MYR.
- Sending account-related notifications, alerts for suspicious activity or policy updates.
- To comply with legal requirements, anti-fraud regulations, and internal security monitoring.
- Analysing usage patterns in aggregate, without identifying individuals, to improve our products.
We do not use your information for marketing purposes without your explicit consent, and we do not sell personal data to any third party for commercial gain.
How are cookies and tracking handled?
The icd11 platform uses cookies to store session preferences, maintain login status, and facilitate navigation. These cookies do not contain sensitive personal information and are used solely for essential technical functions.
There are two types of cookies in use:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your logged-in status during an active session.
- Persistent cookies: Stored for a limited period to remember user preferences such as interface language.
You can manage or delete cookies through your browser settings. However, disabling cookies may affect certain platform features. icd11 does not use third-party cookies for advertising or cross-site tracking purposes.
How securely is your data stored?
Icd11 employs appropriate technical and organisational security measures to protect user data against unauthorised access, loss or misuse. These include data encryption in transit, strict internal access controls and continuous activity monitoring.
User data is stored on servers protected by firewalls and intrusion detection systems. Access to personal data is strictly limited to staff with a legitimate operational need.
Payment details such as card or bank account information are not stored directly by icd11 — all transactions are handled by licensed payment processors that comply with industry standards.
Is your information shared with third parties?
Icd11 does not sell or rent users' personal information to third parties. However, in certain circumstances, information may be shared with:
- Licensed payment processors: To facilitate secure deposit and withdrawal transactions in MYR.
- Legal authority: When required by Malaysian law or a valid court order.
- Technical service providers: Such as server hosts or cybersecurity services involved in platform operations, subject to strict confidentiality agreements.
All data sharing is carried out with appropriate controls in place, and third parties are not permitted to use the data for any purpose beyond what is specified in their agreement with icd11.
Your rights as a user of this platform
As an icd11 user, you have the following rights regarding your personal data:
You may request a copy of the personal data we hold about you at any time by contacting our support team.
If any information we hold is inaccurate or out of date, you have the right to request a prompt correction via your account settings or by emailing our support team.
You may request account closure and deletion of your personal data, subject to any legal obligations that may require us to retain certain records.
Policy changes and how to contact us
Icd11 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. The latest effective date will always be displayed at the top of this page.
If you have any questions about how we handle your personal data, or wish to exercise any of the rights outlined above, please contact the icd11 support team:
- Email: [email protected]
- For frequently asked questions, visit our FAQ us
We are committed to responding to privacy-related enquiries within a reasonable timeframe and ensuring your rights as a user are fully respected.
Want to know more or have a question?
Visit the FAQ page or register an account to start using the icd11 platform safely.